First: Introduction
The “Privacy Policy” refers to how (Qasr Al Qusoor) collects data and protects the personal information of platform users. This policy is of utmost importance.

The following terms, whenever they appear in this Privacy Policy, shall have the following meanings:

The Platform or Al Masia Real Estate Platform or Al Masia Real Estate: The electronic platform owned by Al Masia Real Estate Company on the website, Android and iPhone applications, and any other applications or websites.

The Platform does not refer to any personal information of a specific individual. Rather, personal information is collected from those wishing to use the Platform through – for example, but not limited to – browsing or contacting us by phone or email by our customer service team. Providing the Platform with your personal information constitutes your authorization to process this information in accordance with the terms and conditions of this Privacy Policy.

The terms of this Privacy Policy, or any part thereof, may be amended at any time, and the amended version will be published on the Platform. The amended version of the Privacy Policy will be effective seven days after its publication date. After publication, your continued use of the Platform constitutes your acceptance of the terms and conditions contained in the amended version of the Privacy Policy, and your consent to the amendments regarding the personal data you have provided us with.

By using the Platform, you agree to the terms of this Privacy Policy. This Privacy Policy constitutes a legally binding agreement. If any new features or tools are added to our services, they will also be subject to this policy.

We will retain your personal information and it will be used and disclosed in accordance with applicable laws, regulations, and customs, and in accordance with the Platform’s Privacy Policy. We will always ask for your consent before using your personal information for purposes other than those described in this Privacy Policy.

Second: User Information
We collect your name, national ID number or commercial registration number, tax number, address, email address, mobile phone number, and any other information we may request or need from you, as well as files on your phone or device, such as photos, documents, or other files, that you have allowed us to access. We also collect information that you post through the platform. We need this information to verify your identity, contact you, and enable you to use the platform’s services and features in conjunction with other users.

We collect data from the web pages hosted by the platform that the user visits. We also collect data about your browsing behavior and login times, including information about the device used, the browser you are using, the network connection, and the Internet Protocol (IP) address, in order to improve and enhance your experience with us.

The user acknowledges granting the platform permission to access their camera, photo library, and location, in order to benefit from the platform’s services.

By using the platform, you grant us permission to know your location using the map service on your phone or device to allow the platform to provide services to the fullest extent.

We collect information related to the services provided and performance measurement. This includes information about your activity, such as how you use our services and how you interact with others on the platform.

We collect device-specific information when you install the platform. This includes information such as device type, operating system information, browser information, Internet Protocol (IP) address, and mobile network information, including phone number and device identifiers. We also collect device location information if you have granted us access to your location. Third: Information from Platform Visitors and Support Users
When you install the platform on your device, we collect information about your name, email address, device information, operating system, browser, network connection, IP address, and mobile network information, including your phone number and device identifiers. We also collect device location information if you have granted us access to your location. We may also receive personal information when you submit support requests or other requests to the platform. We also collect chat transcripts from users of our chat support service.

We collect phone numbers and record calls from users of our phone support service to measure performance and improve quality.

We collect this information when you visit the platform or when you contact us via email, web, instant messaging, or phone. We also collect any additional information you may provide to us. We use this information to serve you, improve our services, and answer any questions you may have.

We collect information, ratings, comments, and other information about you that you have published or shared with the platform. We use this information for marketing purposes tailored to your preferences and interests, whether this marketing is done directly through the platform or in collaboration with other parties. The user acknowledges and agrees to allow the platform to use their personal information, interests, visits, ratings, comments, and other information published on the platform, and any other information accessed by the platform, for marketing, development, or any other purposes determined by the platform or its owning company.

Fourth: Information from Cookies and Similar Tracking Technologies
Cookies are sent to your browser from a website and stored on your device. We assign a different cookie to each device that connects to the platform. We use cookies to recognize your device and provide you with personalized services, and to display personalized ads from Google or other parties.

We may use automated tracking technologies and methods on the platform while communicating with you or while you are using the platform to measure performance and improve services.

We analyze and use the information we have to evaluate and improve our services, and for research and development purposes.

We test and evaluate new services and features, and conduct troubleshooting activities. We also use your information to respond to you and assist you when you contact us.

Fifth: Sharing Personal Information with Third Parties
We may share your personal information with third parties to help develop, improve, and troubleshoot our services.

In some circumstances, we may be required by government or judicial authorities to share information with them or with a third party to verify legal claims, meet national security requirements, enforce court orders, or for other purposes.

We may also share personal information with third parties to investigate or take action regarding suspected illegal or fraudulent activities, situations involving potential threats to the physical safety of any person, or violations of our Terms of Service or Privacy Policy, or as otherwise required by law.

We may also share personal information with entities that acquire the platform in the future, whether through a merger or a complete or partial acquisition.

We may use the information we collect from you to market our services, and we may provide this information to other companies to market their products or services.

Sixth: General Provisions
Upon termination of our relationship with you, we will continue to store archived copies of your information for business purposes and to comply with applicable laws and regulations.

Upon termination of our relationship with you, we will continue to store anonymized information, such as platform and website visits without identifiers, to improve our services.

We keep your information secure by following high standards in information security management to protect sensitive information such as personal information and other data. We assure you that no online transmission or electronic storage method is 100% secure; therefore, we cannot guarantee the absolute security of your information. The platform disclaims all liability for any attacks or breaches through which your information is accessed, exploited, or used in any way whatsoever.

You can retain and access all your personal information at any time. We also provide you with limited controls within your account settings to allow you to correct, modify, delete, or restrict the use of your personal information.

Deleting or restricting the use of your personal information may prevent you from fully utilizing our services.

If any provision of this policy is deemed invalid for any reason, that invalidity shall be limited to that specific provision and shall not affect the remaining provisions of this policy or the rights and obligations contained therein between the parties.